Charts are not loading data in dashboards and pages

Incident Report for Old Street Solutions

Resolved

This incident has been resolved.

Posted Feb 02, 2022 - 15:11 GMT

Update

We are continuing to monitor for any further issues.

Posted Feb 02, 2022 - 12:29 GMT

Monitoring

One of our regions has an unexpected DNS issue with the inability to resolve the direction of traffic. As it is impacted a small number of our clients, it was complicated to identify issues.

Now we are fully operational. Sorry for the inconvenience.

Posted Feb 02, 2022 - 12:25 GMT

Investigating

Charts are not loading data in Jira dashboards and Confluence pages. Our team are currently investigating the root cause and will update you as soon as we've managed to restore our services.

Posted Feb 02, 2022 - 11:31 GMT

This incident affected: Custom Charts for Jira - Cloud and Custom Jira Charts for Confluence - Cloud.